Parimatch support runs 24 hours a day in English and Hindi. Most questions are answered in live chat within a couple of minutes; document checks and payment disputes go by e-mail.
Contact Methods
| Channel | Availability | Typical response | Best for |
|---|---|---|---|
| Live chat | 24/7, website and app | 1–3 minutes | Bets, bonuses, account questions |
| 24/7 | Up to 24 hours | KYC documents, payment disputes | |
| Telegram | Daily | Same day | News, promo codes, escalation |
| Help centre | Always | Instant | Self-service answers |
Live Chat
Tap the chat bubble in the bottom-right corner of the website or on the Account tab in the app. Have your registered phone number ready; screenshots can be attached directly.
Write from your registered address and include your account ID, the date and the transaction reference for payment issues. Replies normally arrive within 24 hours.
Help Centre
The in-site help centre covers registration, verification, payments and bonus rules. Our own guides – deposits, withdrawals, registration – answer the most common questions too.
Before You Contact Support
- Check Transaction history for the status of a deposit or withdrawal.
- Make sure KYC is complete if a payout is pending.
- Note the bet ID or round ID for settlement questions.
- Try the app if the website is slow on your connection.
FAQ
Is Parimatch support available in Hindi?
Yes. Live chat and e-mail support are offered in Hindi and English.
Can I contact support from the app?
Yes. The chat bubble on the Account tab opens the same live chat as the website.
Do I need to log in to use chat?
No, but logged-in users get faster help because the agent can see the account.
How long does an e-mail reply take?
Usually within 24 hours; document reviews can take up to 72 hours.
Can I attach screenshots?
Yes, both in live chat and by e-mail.
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