Licensed operators must verify who their customers are and where their money comes from. This page explains how Know Your Customer (KYC) and Anti-Money Laundering (AML) checks work at Parimatch so you can prepare and avoid delays to withdrawals.
What KYC Involves
| Check | Documents accepted | When |
|---|---|---|
| Identity | Aadhaar, PAN card, passport, voter ID, driving licence | Before first withdrawal |
| Address | Utility bill, bank statement or Aadhaar (within 3 months) | On request |
| Payment method | Screenshot of UPI ID or bank account in your name | On request |
| Source of funds | Salary slip, bank statement, business documents | High deposit volumes only |
How to Complete Verification
Open Verification
Account › Verification on the website or app.
Upload documents
Photograph the full document in good light; all four corners must be visible.
Take a selfie
Hold the ID next to your face when asked.
Wait for approval
Most checks finish within hours; complex cases take up to 72 hours.
AML Principles
- Deposits and withdrawals must use accounts in the player’s own name.
- Funds deposited must be wagered at least once before withdrawal.
- Unusual patterns such as rapid deposit-withdraw cycles trigger review.
- Suspicious activity is reported to the licensing authority as required by law.
- Players may be asked for source-of-funds documents at any time.
Tips to Avoid Delays
- Register with the same name that appears on your ID and bank account.
- Upload documents before you request your first withdrawal.
- Use one payment method consistently where possible.
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